Refund policy

At Selenophile Fragrances, we want you to feel completely confident and happy with your purchase. If a fragrance doesn’t suit you or you’re not satisfied with your order, we offer a 15-day easy return policy.

15-Day Easy Returns

You can request a return within 15 days of receiving your order.

Whether you simply don’t like the fragrance, received the wrong product, or have another issue with your order, our team is here to help.

When Can I Return My Order?

You may request a return in the following situations:

You don't like the fragrance or it isn't suitable for you.
You received the wrong fragrance or product.
Your product arrived damaged or defective.
You received an incomplete or incorrect order.
You have another genuine concern regarding your purchase.

For fragrance returns, we kindly request that the product is returned with its original packaging and in reasonable condition.

How to Request a Return?

To request a return, simply contact us within 15 days of receiving your order.

Please email us at:

selenophilefragrances@gmail.com

In your email, please include:

Your name
Order number
Reason for the return
Photos or videos, if the product arrived damaged or there is an issue with the order

Our team will review your request and guide you through the return process.

Refunds

Once we receive and inspect the returned product, we will process your refund if the return is approved.

Refunds will be issued using the applicable payment method or through another mutually agreed method.

Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.

Exchange

If you would prefer to exchange your fragrance for another product, please mention this when contacting us. Our team will let you know the available options.

Important Note

We want the return process to be as easy and hassle-free as possible. If you have any concerns about your order, please reach out to us rather than keeping a product you're unhappy with. We'll do our best to find a suitable solution.