Terms of service

Welcome to Selenophile Fragrances. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

Selenophile Fragrances reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.

By using our website or purchasing our products, you agree to comply with these terms.

2. Products & Fragrances

We make every effort to ensure that product descriptions, fragrance notes, images, and other information displayed on our website are accurate.

However, fragrance is a personal experience, and the way a perfume smells can vary from person to person depending on skin type, body chemistry, environment, and personal preference.

Please note: Product images may have slight differences in color or appearance depending on your device or screen settings.

3. Orders

When you place an order with us, you are making an offer to purchase the selected products.

We reserve the right to accept, cancel, or refuse an order in certain circumstances, including:

Product availability issues
Incorrect or incomplete customer information
Pricing or website errors
Suspected fraudulent or unauthorized transactions
Unforeseen circumstances affecting order fulfillment

If we cancel an order after payment has been made, the applicable amount will be refunded to the customer.

4. Pricing & Payments

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors or incorrect product information. If an order has been placed at an incorrect price due to a technical or listing error, we may contact the customer regarding the order.

Customers are responsible for providing accurate payment and order information.

5. Shipping & Delivery

Orders are processed and dispatched according to our Shipping Policy.

Estimated delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Once an order has been handed over to the courier, delivery delays caused by the courier may be outside our direct control. However, our team will assist customers in resolving delivery-related concerns where possible.

6. Returns & Refunds

Selenophile Fragrances offers a 15-day easy return policy.

Customers may request a return within 15 days of receiving their order if they are not satisfied with the fragrance or if there is an issue with their order.

For complete details regarding eligibility, returns, and refunds, please refer to our Return & Refund Policy.

7. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including:

Full name
Correct delivery address
Active phone number
Correct email address
Any other information required to complete the order

Selenophile Fragrances cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

8. Perfume Use & Safety

Perfumes are intended for external use only.

Customers should use fragrances according to the product's intended purpose and avoid contact with eyes or ingestion.

If irritation or an allergic reaction occurs, discontinue use immediately.

Customers with known fragrance or ingredient sensitivities should review the available product information before use.

9. Website Use

You agree not to misuse our website, including attempting to:

Gain unauthorized access to our website or systems
Interfere with website functionality
Use the website for fraudulent activities
Copy or misuse our content, images, branding, or materials without permission

We reserve the right to restrict or terminate access to our website where misuse or prohibited activity is identified.

10. Intellectual Property

All content available on the Selenophile Fragrances website, including but not limited to:

Brand name and logo
Product photographs
Text and descriptions
Graphics
Website design
Marketing materials

is owned by or licensed to Selenophile Fragrances and may not be copied, reproduced, distributed, or used commercially without our prior written permission.

11. Limitation of Liability

Selenophile Fragrances will make reasonable efforts to provide accurate information and reliable services.

However, we are not responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, natural events, technical problems, or other unforeseen circumstances.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, or applicable requirements.

Any updated terms will be posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.