Shipping policy

At Selenophile Fragrances, we are committed to delivering your favorite fragrances safely, securely, and as quickly as possible.

Order Processing

All orders are processed after we receive your order confirmation.

Orders are generally processed and dispatched within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive the available shipping or tracking information so you can follow your package.

Delivery Time

Delivery times may vary depending on your location and the courier service.

Estimated delivery time:

Major cities: 2–5 business days
Other areas: 3–7 business days
Remote areas: Delivery may take a little longer

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, we may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, you may receive a tracking number or tracking details from us or our courier partner.

If you have not received your tracking information or need assistance locating your order, please contact us.

Incorrect Shipping Information

Please make sure that your name, phone number, and delivery address are correct before placing your order.

If an order is returned to us because of an incorrect or incomplete address, an unreachable recipient, or repeated delivery attempts, additional shipping charges may apply if the order needs to be resent.

Delayed or Lost Orders

While we work with reliable courier partners, occasionally a shipment may be delayed or misplaced during transit.

If your order has not arrived within the expected delivery timeframe, please contact us and we will do our best to assist you and coordinate with the courier.

Damaged Packages

We carefully package our fragrances to help protect them during transportation.

If your order arrives damaged, please contact us as soon as possible at selenophilefragrances@gmail.com. We may request photos or videos of the package and product to help us resolve the issue quickly.